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“You matter because you are you. You matter to the last moment of your life, and we will do all we can, not only to help you die peacefully, but to live until you die.”
-Dame Cicely Mary Saunders
Founder of the modern day hospice movement.


Title Location Job_WorkTime
Team Coordinator Palm Springs, California Full-Time
Description: The primary function of the Team Coordinator is to provide staff support to their team members, patients and family members, to maintain active medical records, and be responsible for obtaining physician signatures in accordance to policy and procedures.
  • Maintains patient electronic medical records. (e.g. demographics, confidential communication, etc.)
  • Responsible for obtaining all necessary signatures from physicians, staff and others as necessary for authorizations, certifications, doctor’s orders and release of information from Hospice to other parties.
  • Coordinates and facilitates communication for Team Managers and other staff following Language of Caring (LOC) etiquette.
  • Keeps daily schedule for team members as appropriate. (e.g. moving visits)
  • Enters patient care information into data base, monitors event tracking including recertification dates, and provides back up documentation to the Billing Department as requested.
  • Prepares agenda and attends weekly team meetings.
  • Orders DME and maintains record of order and delivery dates.
  • Performs other duties such as routine correspondence, scheduling coverage personnel, and contacting outside agencies.
  • Coordinates all aspects of patient transportation.  (e.g. check eligibility, create authorization, scheduling)
  • Performs other duties as assigned.
  • High school graduate or equivalent required.
  • One year experience in healthcare or hospice.
  • Knowledge of Medical Terminology preferred.
  • Ability to type 25 wpm.  Must have computer experience in MS Word and Excel. 
  • Detailed oriented.
  • Good communication and telephone skills.
  • No driving required.
RN Triage Palm Springs, California Full-Time
Description: Provides telephonic triage and direct patient care after normal business hours.  Follows care plan, provides treatments, and works collaboratively with the members of the team to help meet positive patient care outcomes.  Directs and supervises LVN's as necessary.
  • Provides direct patient care and telephonic triage, as defined in State Nurse Practice Act.
  • Responds to urgent and family/patients calls during "after normal business hours" through collaboration with on-call contracted answering service.
  • Directs and supervises LVN's to respond to on-call needs and patient visits.
  • Provides accurate and timely documentation of patient services to reflect the plan of care, including submission to the of office.
  • Provides appropriate pain/symptom management.  Evaluates patient's response to treatments/medications.
  • Assess and provide patient and family/caregiver education and information pertinent to diagnosis and self plan of care.
  • Participates in coordination of hospice services, appropriately reporting the identified needs for hospice interdisciplinary group members (CHHA, OT, PT, MSW, Dietitian, Manager, ST).
  • Ensures medications profiled with HP in a timely manner and DME ordered as appropriate.
  • Assist with the continuity of care/changes in LOC (GIP/Respite/Routine SNF admissions) and discharge planning from facilities as required.
  • Performs other duties as assigned within scope of practice.
  • Current California RN license required.
  • Minimum of one year clinical nursing experience required.  Previous Home health or hospice experience required.
  • Understanding of guidelines and scope of nursing practice.
  • Able to effectively communicate with all team members and customers.
  • Able to work independently with minimal supervision to ensure that patient care is adequate and appropriate.
  • Able to work as part of interdisciplinary team to effectively manage patient care.
  • BLS required within 60 days of hire.
  • Current drivers license and proof of insurance required.
Nurse Practitioner Palm Springs, California Full-Time
Description: Under the supervision of Family Hospice Care's Medical Director and Hospice Physicians will provide direct patient care for patient's under Hospice and Palliative Care services.  Provide patient/unit of care education regarding chronic health conditions, Advance Directives, palliation, disease progression and end of life symptom management.
  • Patient visits in the patient's residence (home, Extended Care Facility for the Elderly, or Skilled Nursing Facility) for the purpose of:  Symptom management and assessment of other chronic illnesses at the request of the patient, family or a member of the interdisciplinary team.  Visits to meet regulatory compliance with recertification prior to admission for 3rd benefit period (face-to- face) and Skilled Nursing Facility compliance.  Assessment of conditions related to the terminal condition if discharge for extended prognosis is anticipated.  Intervention for potential revocation of hospice services.
  • Collaborate and participate with Hospice Physician, RN Case Manager & Interdisciplinary Team in development and review of the comprehensive plan of care.
  • Participate in development of Palliative Care Program to meet the health care needs of identified population.
  • Participate in development of Hospice Program to meet the health care needs of identified population.
  • Participates in Quality Assessment Performance Improvement in collaboration with Quality Manager:  Auditing clinical records for regulatory compliance.  Case Review to help identify performance improvement opportunities and subsequent educational materials.  Preparation for regulatory surveys and medical reviews.
  • Participates in educational activities related to performance improvement activities and regulatory changes:  Preparation for regulatory surveys and medical reviews.  Staff orientation and continuing education. Facility education and outreach.  Provider education and outreach.
  • Advance Degree Nursing/Advance Practice Nurse Certification and Furnishing/DEA.
  • Five years of healthcare experience.  Hospice experience preferred.  Prior experience in a managerial or supervisory capacity.  Program development experience is desirable.
  • Preferred experience in managed care environment/or a clear understanding of managed care systems.
  • BLS required within 60 days of hire.
  • Is self directed and must have excellent organizational and managerial skills.
  • Excellent interpersonal communication (written and verbal) skills.
  • Driving required.  Current California driver's license and proof of insurance.
  • Experience with Quality Assessment Performance Improvement/Medicare Conditions participation.
Social Worker, Per Diem Palm Springs, California Per Diem
Description: The social worker is the member of the interdisciplinary team whose primary function is to provide diagnostic assessments of the psychosocial and economic needs of the patient/family unit, define social service goals for alleviating these needs and help provide both the counseling and casework needed to meet these goals.
3.1 Participates in the preparation, evaluation and implementation of the interdisciplinary plan of care to assure that the highest quality of social services is offered to patients /families and that the goals of continuity and comprehensiveness of care are achieved.
3.2 Provides psychosocial and emotional support to the patients/families.
3.3 Attends Interdisciplinary Team (IDG) meetings for case review and development of plan of care; assists IDT in understanding the significant social and emotional factors relating to a terminal illness.
3.4 Participates in in-service education programs.
3.5 Facilitates appropriate community resources and provides casework.
3.6 Maintains appropriate, timely and relevant documentation in EMR.
3.7 Act as a resource for other IDT members of the interdisciplinary team at the direction of the team manager.
3.8 Completes initial assessment timely per policy.
3.9 Be available for attending deaths as needed.
3.10 Participates in on call rotation.
3.11 Perform other duties as assigned.

4.1 Education - Master of Social Worker Degree (MSW) from a school accredited by the Council on Social Work Education and clinical experience relevant to the psychosocial needs of patients and families. Licensure if Licensed Clinical Social Worker (LCSW).
4.2 Experience - One (1) year of social work experience in a health care setting.
4.3 Knowledge - Knowledge of stress of repeated loss as well as to provide support to the rest of the team. Knowledge of community resources and the ability to utilize these resources. Knowledge of the end of life process and bereavement. Knowledge of non-invasive pain and symptom control.
4.4 Skills - Demonstrates the ability to use good listening and communication skills.
4.5 Organizational - Able to multi-task effectively.
4.6 Personal Skills - Capacity to relate and work as a member of an IDG.
4.7 Driving - Current California driver's license and proof of insurance.
4.8 Other - Travel required.
RN Admissions Visits Palm Springs, California Full-Time
Description: The Admissions-Visits Nurse is a registered nurse and a Team member whose primary responsibility is to present FHC services and philosophy to patients and families in a manner that result in the admission of appropriate patients.
  • Evaluates patients for hospice appropriateness using medical records review and consultation with Supervisor, DPCS and Medical Director.
  • Provides direct patient care and telephonic triage, as defined in State Nurse Practice Act. 
  • Provides appropriate pain/symptom management. Evaluates patient’s response to treatments/medications.
  • Assess and provide patient and family/caregiver education and information pertinent to diagnosis and self-plan of care.
  • Explain benefits of hospice program and obtain signature of informed consent.
  • Admit patients, develop plan of care and complete and submit relevant paperwork in accordance with FHC policies.
  • Obtain data on physical, psychological, social and spiritual factors that may influence patient/family health status and incorporate into plan of care.
  • Orders DME, Medications and supplies as needed.
  • Build referral source relationships to support the growth of FHC.
  • Maintain clinical and professional competence.
  • Assist with the continuity of care and discharge planning from facilities.
  • Following admission, ensure smooth transition of new patients to case manager assigned.
  • Provides skilled nursing as determined by IDG plan of care.
  • Follow case manager instructions within scope of practice.
  • Report changes in patient needs and status as needed.
  • Perform other duties as assigned.
  • Current California RN license.
  • 1 year of RN experience. 2-3 years of hospice or home health nursing experience, preferred.
  • Knowledge of state and federal regulations relating to hospice participation.
  • Able to multi-task effectively and work as a team.
  • Works well independently.
  • BLS required within 60 days of hire.  
  • Travel required.  Current California driver's license and proof of insurance.
  • Excellent observation, diagnostic, medication management and clinical documentation skills.
Project Specialist Data Analyst Palm Springs, California Full-Time
Description: To meet regulatory, compliance and quality standards of practice, and to support members of the Administrative/Leadership/Quality Team/Volunteer & Berevement, the PSDA facilitates multiple multi-faceted operational projects within the agency; requiring the collection, maintenance, aggregation, analysis and subsequent reporting of all data. This role also performs as a stakeholder within the technical support of EHR; facilitating implementation and operational processes in conjunction with all other applicable departments.  
  • Develop and maintain data collection systems for the operational activities of the agency including the QAPI Program, as directed by the Leadership Team.
  • Perform data processing and aggregation for QAPI activities, as directed by the Quality Manager/Leadership Team.   
  • Generate reports and graphics for the purposes of presenting results of all operational activities.
  • Participation in task-force related to planning, coordination and implementing of EHR projects.
  • Work collaboratively with Leadership to produce EHR generated reports, including productivity, scheduling, census etc.
  • Participate in the EHR training of staff.
  • Coordinate and communicate EHR system releases, to ensure all end users are prepared for updated functionality.
  • Act as a liaison between end users and EHR support services in conjunction with all other applicable departments.
  • In conjunction with Leadership, communicate project status and deliverables; following state and federal Conditions of Participation and regulations, and agency policies and procedures.
  • Create and maintain data tracking/analysis tools, documents and materials related to QAPI, Staff Education, documentation and CMS reporting.
  • Reconcile monthly services with Finance Department, report to Leadership and external authorities as applicable.
  • Participate in educational activities related to performance improvement activities and regulatory changes, including the development and maintenance of department training materials.
  • Assist in the management of operational forms including, but not limited to; creating, updating, ordering, printing, and stock control, while supporting services of HIS e.g. scanning and filing.
  • CMS mandated service data entry, including but not limited to: discipline service entry and medications. Utilization service data entry, including care coordination, travel, pto, meetings etc
  • Volunteer Program: maintains compliance of patient contact frequencies through reconciliation of original order; plan of care frequency and volunteer submitted notes; maintains application packets, orientation packets and also volunteer vacations and availability.
  • Volunteer Program: Track and maintain active patient and volunteer log to ensure frequency compliance; assist as needed with quarterly mailings and volunteer functions; assist with reports and data entry into EMR software (including Volunteer time).
  • Facilitate monthly and quarterly mailings for bereavement, as well as participate in the planning committee for annual service of remembrance.
  • All other duties as assigned.
  • Associates Degree preferred. 
  • Healthcare coordination experience preferred.
  • Basic understanding of state and federal regulations preferred. Knowledge of EHR systems preferred.
  • Skilled to mine data from existing systems and manipulate data to produce reports into a usable format to allow management team to assess the productivity and cost-effectiveness of department operations as well as care delivered. Proficient in computer programs (Excel, Word, PowerPoint, Access, and Outlook) in report writing and analysis capacity.
  • Support management on various projects with great results. Highly detail oriented with good organizational skills.
  • Goal focused, self-directed and able to work with minimal supervision. Excellent written and verbal communication skills.
  • Driving not required.
  • Team player that exhibits excellent follow through and a role model for a high standard of professionalism, work ethics and courtesy.  Positive inter-personal skills with the ability to work independently and with the Administrative-Quality Team.
Family Hospice Care provides services without regard to race, color, religion, age, gender, sexual orientation,
disability (mental or physical), communicable disease or place of national origin.